Privacy Policy

1. Introduction

FB Optic Assist ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AutoCAD plugin and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you subscribe, we collect your name, email address, billing address, and payment information (processed securely through Stripe).
• Support Communications: If you contact us for support, we collect your email address, name, and the content of your messages.
• Feedback and Surveys: Information you provide when participating in surveys or providing feedback.

2.2 Information Collected Automatically

• License Validation Data: Hardware identifiers (CPU ID, motherboard serial number) used to validate your license and prevent unauthorized use.
• Usage Data: Plugin version, AutoCAD version, operating system, and feature usage statistics.
• Website Analytics: IP address, browser type, pages visited, time spent on pages, and referring URLs (collected via cookies and similar technologies).
• Error Reports: Diagnostic information when the plugin encounters errors, including error messages and system state.

2.3 Information We Do NOT Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the plugin functionality.
• License Management: To validate your subscription and prevent unauthorized use.
• Payment Processing: To process your subscription payments through our payment processor, Stripe.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Updates and Notifications: To notify you about plugin updates, new features, and important service changes.
• Analytics and Improvement: To understand how users interact with our Service and improve user experience.
• Legal Compliance: To comply with legal obligations and protect our rights.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

• Payment Processing: Stripe processes all payment transactions. See Stripe's privacy policy at stripe.com/privacy.
• Hosting Services: Vercel hosts our website. See Vercel's privacy policy at vercel.com/legal/privacy-policy.
• Email Services: We may use email service providers to send transactional and support emails.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your computer and our servers is encrypted using SSL/TLS.
• Secure Storage: Personal data is stored on secure servers with restricted access.
• Payment Security: We do not store credit card information. All payments are processed securely through Stripe, which is PCI DSS compliant.
• Access Controls: Only authorized personnel have access to personal data, and only when necessary for service operations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Subscriptions: While your subscription is active and for 90 days after cancellation.
• Financial Records: Payment and billing information retained for 7 years to comply with tax and accounting regulations.
• Support Communications: Retained for 3 years for quality assurance and dispute resolution.
• Usage Data: Anonymized usage statistics may be retained indefinitely for analytics purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly.

7.5 Exercising Your Rights

To exercise any of these rights, contact us at support@fiberopticworld.io. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website and plugin may contain links to third-party websites or services (e.g., Autodesk, Google Earth). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold.
• Right to delete personal information held by us.
• Right to opt-out of the sale of personal information (Note: We do not sell personal information).
• Right to non-discrimination for exercising your CCPA rights.

To exercise these rights, contact us at support@fiberopticworld.io.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

To exercise these rights or file a complaint with a supervisory authority, contact us at support@fiberopticworld.io.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date.
• Sending an email notification to registered users.
• Displaying a notice in the plugin (for significant changes).

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information